Refund Policy
At [Aleef Shop Trading FZC LLC ], Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns and Refunds
1.We aim to provide high-quality products. If you receive a defective or incorrect item, please contact us within 30 munites for a replacement or refund. If it is Food & any perishable items, like Fish, vegetables, Fruits Etc. It’s delivery service for local will be free or Charges.
2.If it is nonperishable items & Raw materials, Refund or replacement within three days or cancel based on good reason.
3.From customer site product if will be any issue like broken, packing damage, product's safety etc, it will be out of return, refund, & replacement.
4 if there is real big issue from ordered items of customers,then products will be free delivery transport.
5.If customer need changes any items after delivery according to them demand, in this case, customers will pay delivery or shipping charges of As per requirements.
6. No returns or refunds are accepted for perishable or Raw materials items once delivered.
Eligibility for Refunds
1. You may be eligible for a refund under the following conditions: The product is defective or damaged upon delivery. The wrong product was delivered to you. You have returned the item in its original condition and packaging within the specified time frame ([3 days] from delivery).1 hours on Food & Perishable items.
Non-Refundable Items
2.The following items are not eligible for refunds: Perishable goods (e.g., food, flowers). Digital products once downloaded or accessed. Custom or personalized items. Sale or clearance items.
Refund Process
3.To request a refund, please contact our customer service team with Live Chatting, or Email, WhatsApp Etc. within 30 Minutes about Perishables & Food Items,one other hands [3 days] of receiving your product. Provide strong reasons for refund. Provide proof of purchase and, if applicable, photos of the defective or incorrect item. Upon approval, we will process your refund.
4. Refund Method Refunds will be issued to your User Wallet, it Will be your next Shopping for any items & any times, from any where. Processing time for refunds may take few hours,or [3 business days], depending on your payment provider.
5. Shipping Costs Refunds do not include shipping costs unless the return is due to our error (e.g., defective, damaged, or incorrect item). Customers are responsible for return shipping costs, except in cases of error on our part.
6. Exchanges If you prefer, we can exchange defective or incorrect items instead of issuing a refund. Exchanges are subject to product availability.
7. Late or Missing Refunds If you have not received your refund: Check with your wallet; processing times may vary.
If you still have not received your refund after [3 days],Chat with us on live or with following Contacts.
8. Contact Us: For questions or concerns about this Refund Policy, please contact us at:
[contact@aleefmart.com]
+971563329815 https://wa.me/971563329815
Business Centre, Al Zahia, Sharjah Publishing City Free Zone Sharjah,
UAE. PO BOX: 73111
